At Kukele electronics, We make sure that we do love the item we sell and feel happy about it! And we want you, our treasured buyer friend have the same feeling to our products. The guarantee here ensure you have a fantastic experience and absolutely no worries while dealing with us.
Items sold by Kukele Electronics, without exception, are covered by the following comprehensive Guarantees:
60 Days Money Back Guarantee
1. In the unlikely situation that your product is faulty, you can send it back for a refund within 60 days of receiving it.
2. If the product works (but you do not wish to retain it) you can also send it back within a 60 days period for a refund. A restocking and handling fee will be charged based on the situation.
How to request warranty (return, repair and refund)
Only faulty items can be returned under warranty for a full compensation.
If your item has an issue,please just write a email to our Support Center firstly:
Missing items, wrong items or package sent
A partial refund is offered for missing or wrongly shipped items. We will provide a reshipping service in the event of missing or wrongly shipped accessories, a partial refund on the item fare is offered in the event of accessories being unavailable for reshipping. Please be sure to open the parcel and check the contents before signing for the package.
One Year Free Repair Warranty
Unless otherwise noted on the product page, product warranty is one year counted from the date of purchase.
Within one year of the purchase date, buyers can return items for free repairs. Buyers pay the shipping fees for sending the item back, while we pay for the shipping fees for sending the repaired item back to the buyer.
Dead on Arrival (DOA)
Contact us for RMA authorization, within 5 days of receiving the item, and ship the product back via the least expensive method. The item will be exchanged with a replacement (please contact seller support firstly, thank you).
Items older than within one year can still be returned for repair. .
Note: If the buyer has damaged the item(s) and some components need to be changed, we will charge for the original value of the components.Buyer will have to pay shipping fees both ways too.
Lifetime Technical Support
Reliable, fast, helpful and flexible, Kukele Electronics render technical support over the device lifetime. Buy with confidence and enjoy the support whenever needed!
Support team @ Kukele Electronics
Your Confident Choice!