1 Year Warranty
Kukele Electronics offers 1 year warranty for all Consumer Electronics without exception!
If items of the above categories are faulty for non-artificial reasons within one year (from the date of arrival), customers can send them back for free repair. Dis-assemble, misuse, drop or any other artificial factor causes the damage of item are not in scope of the warranty.
Kukele Electronics will be in charge of all the repair handling fee and the non-artificial defective component replacement charge( motherboard & screen is not in the scope of this free repair policy)
Kukele Electronics kindly advises every respected customer to read the following regulations carefully before purchase.
DOA (Items Defective On Arrival)
Customers should inform our service people in 2 days if Items Defective On Arrival.The outer packing is broken or out of shape
1. Immediately file a case and get a paper proof with a stamp from the courier company.
2. Send us an email with detailed pictures showing the defective items, package situations and the case number or paper for proof.
3. With the case number we will quickly confirm the incident and get the compensations from the shipping courier.
4. We will send you a new replacement or give you full refund of the defective item.
In this situation, we may ask you to send back the defective item before we send you a new one if it is in high value.
The outer packing is perfect in a good shape while the inside is broken
1. Please immediately send some images about package and defective items to our service people.
2. After confirmation, we will resend you a new replacement or give you a total refund.
For this situation, we can almost judge that the defect is caused by the warehouse packing such as lacking strong bubble protection, so our warehouse department staff will also make some improvements in packing aspect.
We may ask you to send back the defective item before we send you a new one if it is in high value.
Items Missing on Arrival
1. Please immediately contact the shipping courier and file a case there.
2. Tell us the case number and send us some pictures showing all items you get on arrival, all the labels on the packing, and also the package situations.
3. We will resend you the missing items after we confirm the situation.
Most importantly, if you have the taxation fee receipt, don’t hesitate to take a picture for us as the weight can tell something about the missing.
Items Wrong on Arrival
If the item you received is completely different from the one you ordered, e.g. different color, different model etc.
1. Please contact us with photos about package and items. The very important thing is that we need are the barcode and the QC number which you can find on the box.
2. If you are willing to keep the wrong items, we will offer a 10% of the item value for compensation. If you don’t want to keep it, you can return for the right one by our cost.
Kindly ask All Customers contact our Customer Service Department for RMA before returning items to get an RAM for returning.
Return shipping fee responsibility
Q: Who is responsible for the return Shipping fee when the item does not work?
A: it depends on how many days you have used the item.
Under all of the following circumstances, replacement or refund can be made only after we get the returned items.
For items needed to be refunded, there should be no scratch or any damage on the appearance, or restocking fee will be deduced..
If any component has been changed（except for the battery and motherboard, our service people will contact you for paying the bills.(PS: All the artificial factors cause the damage of battery or motherboard is beyond the warranty.)
1. 7 Days Disliked item (replacement or refund warranty)
Customers are responsible for Round-trip shipping fee if you want to return the disliked item. After we receive the returned, we will refund or send out the replacement as you choose.
2. Dead on arrival: GKB ( replacement or refund warranty)
Kukele Electronics will be in charge of the returning Shipping fee if it is the DOA item, and after we receive the returned package we will send out the new replacement by our expense or refund you. For US customers, we provide local return service for DOA cases (dead on arrival) if customers pay the US return service (2.99 USD, which can be found in last step of payment) as we have warehouse in California.
3. Within 1 month: GKB (free repair warranty)
Kukele Electronics will give you credit of the shipping fee partial in the form of coupons and partial of the refund to your PayPal account.
4. Within 1 to 6 months: GKB & customer share (free repair warranty only)
Items should be returned by customers’ cost for free repair and Kukele Electronics will pay for shipping the repaired one to customers.
5. Within 6 to 12 months: Customer (free repair warranty only)
Customers pay for the Round-trip shipping fee to return the items for free repair within one- year usage.
Return shipping way accepted
Q: What kind of shipping method to send back the item? Why?
A: The cheapest regular mail. Because the shipping fee for DHL, UPS, FedEx, TNT etc is so expensive and there will be huge tax when we clear from HK custom or even we fail to clear.
Any question about the above, please contact us via firstname.lastname@example.org
Support Team @ Kukele Electronics